My DELL laptop, running Windows 8.1, started buzzing every 60 seconds during YouTube video’s earlier this evening (16 Feb 2015). It was annoying and I wasn’t sure what was doing it. Was it Youtube? Was it the laptop? Was it my gaming software?
Rather than being an average user (ie: wondering how much I would have to pay Richard Pascoe to fix my laptop), I researched online to determine if it was a known issue.
TIP #1: The first thing you learn on most ICT help-desk’s is that Mr Google is your best friend. Heck, every job interview I have there is nearly always this question:
Q: What do you do if you don’t know the answer to a user’s query?
A: Google it.
Bingo. I had to test a few key words; Initially I was thinking it was due to Nvidia updates, so I searched Google for ‘recent Nvidia update problems’.
TIP #2: Always seek for your issue with the word ‘problem‘ in the search. Then select ‘Search Tools‘, drop down on ‘Any time‘ to ‘Past week‘, thereby reducing search range to most recent information. If you don’t, it will default to the most common looked at page – which are often many years ago!
Initially some of the results suggested Nvidia, but most were not recent enough. I suspected the issue might be closer to home: The laptop. So I changed to the search parameters to ‘dell audio buzzing’, the answer was revealed and verified in the DELL community support forums:
1. Open ‘Control Panel\Programs\Programs and Features’
2. Remove ‘Dell Support Assist’ and ‘Dell Support Agent’
3. Reboot or Restart your machine.
4. Play youtube video to test if issue persists.
DISCLAIMER: This remedy fixed my laptop with its specifications. It may not suit every brand or computer. If you are not sure or don’t feel confident doing this yourself, I highly recommend Richard Pascoe, the Adelaide Tech Guy. I get no kickback from recommending him, we are just good friends.