My DELL laptop, running Windows 8.1, started buzzing every 60 seconds during YouTube video’s earlier this evening (16 Feb 2015). It was annoying and I wasn’t sure what was doing it. Was it Youtube? Was it the laptop? Was it my gaming software?
Rather than being an average user (ie: wondering how much I would have to pay Richard Pascoe to fix my laptop), I researched online to determine if it was a known issue.
TIP #1: The first thing you learn on most ICT help-desk’s is that Mr Google is your best friend. Heck, every job interview I have there is nearly always this question:
Q: What do you do if you don’t know the answer to a user’s query?
A: Google it.
Bingo. I had to test a few key words; Initially I was thinking it was due to Nvidia updates, so I searched Google for ‘recent Nvidia update problems’.
TIP #2: Always seek for your issue with the word ‘problem‘ in the search. Then select ‘Search Tools‘, drop down on ‘Any time‘ to ‘Past week‘, thereby reducing search range to most recent information. If you don’t, it will default to the most common looked at page – which are often many years ago!
Initially some of the results suggested Nvidia, but most were not recent enough. I suspected the issue might be closer to home: The laptop. So I changed to the search parameters to ‘dell audio buzzing’, the answer was revealed and verified in the DELL community support forums:
1. Open ‘Control Panel\Programs\Programs and Features’
2. Remove ‘Dell Support Assist’ and ‘Dell Support Agent’
3. Reboot or Restart your machine.
4. Play youtube video to test if issue persists.
DISCLAIMER: This remedy fixed my laptop with its specifications. It may not suit every brand or computer. If you are not sure or don’t feel confident doing this yourself, I highly recommend Richard Pascoe, the Adelaide Tech Guy. I get no kickback from recommending him, we are just good friends.
Read the article. It makes sense. Talk with me, not at me. Let’s chat on one side of the table, not opposite one another.
I like proving the vocational assessment I had 3 months ago to be very wrong.
Yes, one might say a thing is either wrong or right, there’s no place for a combination of the two. To that I’d like to butcher a quote by Stuart, owner of the profitless comic book store on #TheBigBangTheory – “It is a little wrong to say I could Swim in Jello, it’d be very wrong to say I could Ski on Sandpaper.”
Yet back in early July 2013 I was assessed as being unsuited for a helpdesk or any role that included repetitive tasks.
Whilst I’d much prefer to continue to shoot abstract, architectural, landscape & vehicular photography AND have people buy sufficient artwork each week to cover my mortgage, the truth is I need to do a job that utilizes my real world skills.
So winning a 6 month contract on an IT HelpDesk has proven I do have sales, people, communication, tutoring & computer skills which help me to provide a full service to all my clients.
So I am doing a role that I not only exel in, I also enjoy doing. Talking with people at all levels, taking a moment to discuss the impact of the issue at hand on their working day, working through and resolving or escalating the issue, then doing the necessary computer based logging of the job … heck, I am smiling as I write this all done. I am in my element!
That assessment was very wrong. Which leads me to believe my response was based on utopian world, not real world.
Because now I am doing a job where I am most suited, well placed, and everything feels very right.